New White Paper: Moving Your Contact Center to the Microsoft Cloud

SOFTEL has released a new white paper Guidelines for Migrating Contact Centers to the Cloud with Office365 and Skype for Business with Advanced Functionality. Moving enterprise voice and contact center operations to the cloud may seem daunting, with so many channels, applications and technologies to contend with. Using Microsoft’s Skype Operations Framework (SOF) methodology, contact center functions and elements can be migrated in a phased approach.

Re-envisioning the CLP: The Consultant Learning Portal; or CLP 2.0

CLP Central is excited to announce the launch of our re-envisioning of the CLP: the Consultant Learning Portal, or CLP 2.0. Our new vendor CLPs transition content to conversation, providing easy access to relevant content by market segment and solution category, along with direct links to the appropriate vendor subject matter experts for interaction, discussion and learning. Participating consultants can join these conversations to offer insights, experiences and ask additional questions.

Skype Operations Framework to be Integrated into the Communications Competency

Microsoft is taking steps to strengthen the Communications Competency with a proven methodology using Skype Operations Framework (SOF). SOF provides partner deployment guidance that covers the full customer lifecycle and provides a set of tools and documentation that enables partners to deliver quality customer engagements based on approved Microsoft guidance.

Client-Consultant Success Story: Lync Enterprise Voice and Netcall Contact Center

CTS Partners, a Unified Communications consulting firm, was hired by a large, global cosmetics company to help them select a platform to replace an aging PBX base and end-of-life messaging systems. Based on CTS’ assessment and recommendations, the client selected MS-Lync Enterprise Voice (since rebranded as Skype for Business) as the PBX, MS-Unified Messaging for […]