The partnership will initially focus on improving employee productivity by incorporating virtual assistant services into Unified Communications (UC) clients and enhancing customer engagement by streamlining contact center services.
SOFTEL has released a new white paper Guidelines for Migrating Contact Centers to the Cloud with Office365 and Skype for Business with Advanced Functionality. Moving enterprise voice and contact center operations to the cloud may seem daunting, with so many channels, applications and technologies to contend with. Using Microsoft’s Skype Operations Framework (SOF) methodology, contact center functions and elements can be migrated in a phased approach.
CLP Central is excited to announce the launch of our re-envisioning of the CLP: the Consultant Learning Portal, or CLP 2.0. Our new vendor CLPs transition content to conversation, providing easy access to relevant content by market segment and solution category, along with direct links to the appropriate vendor subject matter experts for interaction, discussion and learning. Participating consultants can join these conversations to offer insights, experiences and ask additional questions.
By Phil Edholm The topic of Communications Platform as a Service (CPaaS) has become very hot recently. At the recent BC Summit, I discussed how CPaaS relates to UC and introduce d the concept of CPaaS 2.0. The discussion focused on how the integration of communications into business processes is changing today and in the […]
In this Industry Buzz podcast, the UCStrategies Experts review the recently concluded BC Summit 2016, held November 1-3 in Palm Springs, California. Discussion topics include overall impressions and takeaways, trends seen in tbc-summitt-whitehis year’s agenda, the new venue (La Quinta Resort & Club), and sponsors that shaped the event.