The trend is that consultants are moving back upstream to large business clients. This seems to align with the results we saw in our last question about how industry consultants are classifying themselves from telecommunications five years ago, i.e., premise-based phone systems, to broader, more strategic communications technology consulting classifications today. This aligns more with large business needs.
Genesys® has completed its previously announced acquisition of Interactive Intelligence. Genesys and Interactive Intelligence have developed best-in-class customer experience capabilities as recognized by all leading industry analysts, with highly complementary solution portfolios. Now combined, Genesys is able to support customers of any size in all industries everywhere in the world with the most complete portfolio […]
Juniper Networks, an industry leader in automated, scalable and secure networks, announced the company’s intent to acquire AppFormix, an innovator in cloud operations management. AppFormix’s platform for cloud operations is built on big-data analytics and machine learning, putting self-driving infrastructure at the core of every cloud. This acquisition will bring the power of analytics through machine learning and telemetry to Juniper’s customers.