Masergy announced the availability of its Managed Cloud Workload Protection solution. The managed offering reduces threats to enterprise cloud services by delivering rigorous protection, detection and response capabilities for AWS, Azure, Google and private cloud environments.
SOFTEL has released a new white paper Guidelines for Migrating Contact Centers to the Cloud with Office365 and Skype for Business with Advanced Functionality. Moving enterprise voice and contact center operations to the cloud may seem daunting, with so many channels, applications and technologies to contend with. Using Microsoft’s Skype Operations Framework (SOF) methodology, contact center functions and elements can be migrated in a phased approach.