StarLeaf rebranded its GTm family of premium meeting room solutions for Microsoft UC as Teamline by StarLeaf.
SOFTEL has released a new white paper Guidelines for Migrating Contact Centers to the Cloud with Office365 and Skype for Business with Advanced Functionality. Moving enterprise voice and contact center operations to the cloud may seem daunting, with so many channels, applications and technologies to contend with. Using Microsoft’s Skype Operations Framework (SOF) methodology, contact center functions and elements can be migrated in a phased approach.
Microsoft is taking steps to strengthen the Communications Competency with a proven methodology using Skype Operations Framework (SOF). SOF provides partner deployment guidance that covers the full customer lifecycle and provides a set of tools and documentation that enables partners to deliver quality customer engagements based on approved Microsoft guidance.