Vonage Integrates with Zoho PhoneBridge

Vonage announced that it has partnered with Zoho in the launch of Zoho’s cloud-based telephony integration platform – Zoho PhoneBridge. This integration — Vonage for Zoho, powered by gUnify — extends cutting-edge unified communication services into Zoho CRM to create a fully integrated communications experience for businesses.

Re-envisioning the CLP: The Consultant Learning Portal; or CLP 2.0

CLP Central is excited to announce the launch of our re-envisioning of the CLP: the Consultant Learning Portal, or CLP 2.0. Our new vendor CLPs transition content to conversation, providing easy access to relevant content by market segment and solution category, along with direct links to the appropriate vendor subject matter experts for interaction, discussion and learning. Participating consultants can join these conversations to offer insights, experiences and ask additional questions.

Masergy Launches Cloud Contact Center with Predictive Analytics and Salesforce Capabilities

Masergy announced the availability of its Cloud Contact Center, which represents the next generation in customer interaction solutions, providing an omni-channel system that helps companies transition to a unified cloud platform to create exceptional customer service experiences. The Cloud Contact Center is a vital asset that lets companies improve customer satisfaction, reduce costs, drive incremental sales and strengthen brand identity.