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Masergy Communications Inc. today announced that Netherlands-based Huisman has selected the company to connect its global locations via its hybrid WAN solution and award-winning Software Defined Platform. The decision to deploy Masergy was based on its seamless global network that provides all of Huisman’s offices with a consistent user experience across all locations.
Genesys and Interactive Intelligence have developed best-in-class customer experience capabilities as recognized by all leading industry analysts, with highly complementary solution portfolios. Now combined, Genesys is able to support customers of any size in all industries everywhere in the world with the most complete portfolio available in the cloud and on-premise.
Juniper Networks announced the company’s intent to acquire AppFormix, an innovator in cloud operations management. AppFormix’s platform for cloud operations is built on big-data analytics and machine learning, putting self-driving infrastructure at the core of every cloud.
Very recently we have begun to see a trend in POTS line costs that are unprecedented. In some areas of California, costs for POTS have risen by 5x in the last 24+ months; in the Midwest, at least double; in the Northeast at least 50%. Something has to be done – the sheer price point alone will force an enterprise to reconsider POTS. Why the necessity for POTS (traditionally)? POTS is very useful for any of the following applications…
Microsoft is taking steps to strengthen the Communications Competency with a proven methodology using Skype Operations Framework (SOF). The SOF assessment will be required for the Communications Competency for new partners starting on December 12, 2016 and current competency partners as of March 16, 2017.
The trend is that consultants are moving back upstream to large business clients. This seems to align with the results we saw in our last question about how industry consultants are classifying themselves from telecommunications five years ago, i.e., premise-based phone systems, to broader, more strategic communications technology consulting classifications today. This aligns more with large business needs.
Welcome back to the CLP Central Communication Technology Consultants Market Research Survey. In the past few years we’ve seen big changes in the communications technology consulting industry. Five years ago 42 percent of respondents considered themselves telecommunications consultants; today that has dropped to 10 percent.
CTS Partners, a Unified Communications consulting firm, was hired by a large, global cosmetics company to help them select a platform to replace an aging PBX base and end-of-life messaging systems.