Mitel® has broadened its partnership with Google Cloud to provide greater security and reliability for customers looking to accelerate digital transformation by moving communications and collaboration to the cloud. As part of the expanded partnership, Mitel will now leverage Google Cloud Platform to support its public and private cloud solutions and deliver more innovative artificial intelligence (AI), machine learning and reporting capabilities.
Powered by the same network infrastructure as the world’s #1 search engine and most popular video sharing site, Google Cloud Platform offers Mitel customers some of the highest levels of security and availability with dedicated operational practices and 24/7 data center monitoring. Google Cloud Platform is also certified as meeting Health Insurance Portability and Accountability Act (HIPAA) standards and Service Organization Control Type II (SOC 2) compliance, addressing the stringent requirements of heavily regulated industries like healthcare, government, education and finance.
Google Cloud Platform will initially support new MiCloud Connect and MiCloud Flex customers. New MiVoice Business customers will also have the option of deploying on the platform.
Mitel was one of the first cloud technology providers to partner with Google Cloud to transform the customer experience. Previously, the companies’ announced they would draw upon Mitel’s deep contact center expertise to create smarter contact center AI solutions with Google Cloud’s AI and machine learning technologies. With this latest announcement, Mitel gains further access to Google Cloud’s AI analytics, as well as integration with G Suite productivity and collaboration tools, which Mitel will use to make communications and collaboration more seamless for today’s modern worker.