Advances Vonage’s strategy to provide an integrated, cloud communications platform
Vonage to Acquire Cloud Contact Center Provider NewVoiceMedia
Tag: contact center
Consultant/Vonage Business Podcast: Contact Center Market Dynamics and Direction
This Vonage Business podcast features a Q&A between two contact center consultants and Vonage contact center experts, driven by the needs and interests of consultants on behalf of their enterprise clients.
New White Paper: Moving Your Contact Center to the Microsoft Cloud
SOFTEL has released a new white paper Guidelines for Migrating Contact Centers to the Cloud with Office365 and Skype for Business with Advanced Functionality. Moving enterprise voice and contact center operations to the cloud may seem daunting, with so many channels, applications and technologies to contend with. Using Microsoft’s Skype Operations Framework (SOF) methodology, contact center functions and elements can be migrated in a phased approach.
Masergy Launches Cloud Contact Center with Predictive Analytics and Salesforce Capabilities
Masergy announced the availability of its Cloud Contact Center, which represents the next generation in customer interaction solutions, providing an omni-channel system that helps companies transition to a unified cloud platform to create exceptional customer service experiences. The Cloud Contact Center is a vital asset that lets companies improve customer satisfaction, reduce costs, drive incremental sales and strengthen brand identity.
