Tom Minifie, CTO of AVST, and Gary Audin, industry expert, discuss the practical reasons to add speech applications to your unified communications platform in this podcast hosted on Telecom Reseller.
Recorded at NEC Advantage, Tom focuses on two uses:
- Speech-enabled Virtual Personal Assistant (VPA) software
- Speech-enabled Automated Attendant and Directories
Tom and Gary review the hard and soft ROIs for real-time speech recognition, and the future of converting speech to text for use with other text processing applications.
The complete podcast, running about ten minutes in duration, is available on the Telecom Reseller website.