This is part of a series of case studies on BCStrategies.com showcasing how companies and organizations achieve their communications objectives with Mitel technology.
Category: BCStrategies
BC Summit: October 3-5, 2017
Helping Public Safety Responders Get a Touchdown
Putting Human Call Center Agents on Hold
Reviewing the Recent Cisco Spark Event
CPaaS 2.0 and The Next Generation
By Phil Edholm The topic of Communications Platform as a Service (CPaaS) has become very hot recently. At the recent BC Summit, I discussed how CPaaS relates to UC and introduce d the concept of CPaaS 2.0. The discussion focused on how the integration of communications into business processes is changing today and in the […]
POTS are Going Away…Really, and Quickly
Very recently we have begun to see a trend in POTS line costs that are unprecedented. In some areas of California, costs for POTS have risen by 5x in the last 24+ months; in the Midwest, at least double; in the Northeast at least 50%. Something has to be done – the sheer price point alone will force an enterprise to reconsider POTS. Why the necessity for POTS (traditionally)? POTS is very useful for any of the following applications…