CLP Central is excited to announce the launch of our re-envisioning of the CLP: the Consultant Learning Portal, or CLP 2.0. Our new vendor CLPs transition content to conversation, providing easy access to relevant content by market segment and solution category, along with direct links to the appropriate vendor subject matter experts for interaction, discussion and learning. Participating consultants can join these conversations to offer insights, experiences and ask additional questions.
Month: February 2017
Putting Human Call Center Agents on Hold
Market Research Survey Results and a New Question
Masergy Named Visionary in Gartner’s 2017 Magic Quadrant for Global Network Services
Juniper Networks Announces Technology Alliance Partnerships to Expand Software-Defined Secure Networks
Juniper Networks announced technology alliance partnerships with several leading security providers across a variety of critical areas, including endpoint security, cloud access security and network access control. The companies joining Juniper’s existing alliances include Carbon Black, Netskope, CipherCloud, ForeScout and Aruba.
Masergy Launches Cloud Contact Center with Predictive Analytics and Salesforce Capabilities
Masergy announced the availability of its Cloud Contact Center, which represents the next generation in customer interaction solutions, providing an omni-channel system that helps companies transition to a unified cloud platform to create exceptional customer service experiences. The Cloud Contact Center is a vital asset that lets companies improve customer satisfaction, reduce costs, drive incremental sales and strengthen brand identity.
Reviewing the Recent Cisco Spark Event
Markets Served Holding Steady, But There Are Changes
The results of this survey show that the need for communications technology consultants continues to cut across all vertical markets and that the majority of consultants horizontally serve the needs of these markets. Only two verticals showed significant change: banking & financial services, and healthcare.